ddakji FAQ

ddakji is available only in jurisdictions where online gaming and wagering are permitted by local law. We do not operate in jurisdictions where such activities are prohibited or restricted. During account creation, you declare your jurisdiction of residence. We verify your location and apply jurisdiction-based restrictions to your account. If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang and online gaming is permitted in your region, you may be eligible to open an account. If you are unsure whether ddakji is available in your jurisdiction, contact our support team before creating an account. Users are responsible for verifying that access and use comply with their own jurisdiction's laws.

No. Each user may hold only one active account on ddakji. If we detect multiple accounts registered to the same person, email address, payment method, or device, we will close all duplicate accounts and may forfeit balances. During KYC verification, we cross-check your identity documents, email, phone number, and payment methods against our database. If you previously closed an account and want to open a new one, contact our support team to confirm your eligibility. Duplicate accounts violate our Terms of Use and may result in permanent suspension.

To deposit via local payment, online payment, or e-wallet, log in to your ddakji account, go to the Deposit section, and select your payment method. You will be shown a deposit amount field and a confirmation screen. Click "Proceed" and you will be redirected to your payment app (mobile banking, local payment, or online payment). Approve the transaction in your app, and the funds will transfer to your ddakji account within seconds. Your account balance updates immediately. You can also deposit via e-wallet, mobile banking, local payment, or bank transfer (online payment, e-wallet, mobile banking, local payment). Each method has the same flow: select method, enter amount, confirm, and approve in your payment app. If a deposit fails, check your payment app for error messages and try again, or contact our support team.

Withdrawal requests are reviewed by our compliance team to verify your account status, transaction history, and KYC documents. Review times vary depending on account activity and verification completeness. Most withdrawals are reviewed within a standard timeframe; some may take longer if additional verification is needed. Once approved, funds are transferred to your registered payment method. Transfer time depends on your bank or payment provider — online payment, e-wallet, mobile banking, and local payment typically process within hours; bank transfers may take one to two business days. If your withdrawal is delayed, check your account status in the Withdrawal History section or contact our support team. We do not guarantee specific withdrawal times; all withdrawals are subject to verification and compliance review.

Our sportsbook covers Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, and other major football tournaments. We also list markets for MotoGP, badminton, and esports tournaments including Mobile Legends, Free Fire, and PUBG Mobile. Market availability changes based on the tournament schedule and live events. During Idul Fitri, Idul Adha, Imlek, and Nyepi, some markets may be adjusted or suspended. You can browse all available markets in the Sportsbook section of your account. If a specific match or tournament is not listed, it may not be available in your region or may be scheduled for a future date. Contact our support team if you have questions about market coverage or availability.

Promotion codes are entered during account creation or in your Account Settings under "Promotions" or "Bonus Codes." If you have a code, enter it in the designated field before completing your first deposit. Some codes are valid only for new accounts; others may apply to existing accounts during specific periods. Once a code is applied, any associated bonus or offer is credited to your account according to the promotion terms. If a code is rejected, check that you have entered it correctly and that it has not expired. Promotion terms, including wagering requirements and withdrawal conditions, are displayed when you apply the code. Contact our support team if you have questions about a specific promotion or code.

We collect your email, identity documents (KYC), phone number, and payment information to verify your account and process transactions. All data is encrypted in transit and at rest. We do not sell your data to third parties. We retain your data as long as your account is active, plus a retention period required by law. Your data may be stored on servers located outside your jurisdiction; we apply encryption and security standards regardless of location. You can request access to your data or ask for deletion by contacting our support team and submitting a formal data-subject-request. For full details about data collection, use, and retention, read our Privacy Policy. If you have concerns about your data security, contact our support team immediately.

Our support team is available via live chat, email, and in-app messaging. Live chat availability varies by time zone and support capacity. You can check live chat status in your account or contact us via email or in-app help at any time. Email and in-app messages are monitored and responded to within a standard timeframe. For urgent account issues — login problems, suspicious activity, or withdrawal concerns — use live chat when available or send an email marked "Urgent." Include your username, email, and a clear description of your issue. Our support team responds in English and can assist with account access, KYC verification, payment questions, and technical issues. If you cannot reach us via chat, email or in-app help are always available.