ddakji Legal Notice

ddakji is an online gaming and sportsbook platform available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of ddakji comply with the laws of their own jurisdiction before creating an account or depositing funds.

This page sets out our legal status, service availability, and user responsibilities. It is not a license or authorization to operate in any specific country. We operate transparently within applicable law and do not make claims about licensing, regulatory approval, or legal status in any particular region. If you have questions about whether ddakji is available in your jurisdiction, contact our support team before proceeding.

Our full terms of use, privacy policy, and data-handling practices are available on our dedicated pages. This notice complements those documents and clarifies our jurisdiction-restricted service model.

Service availability and jurisdiction restrictions

We at ddakji provide live-dealer tables, sportsbook markets, slot games, and esports betting services. Our platform is available only in jurisdictions where online gaming and wagering are permitted by local law. We do not operate in jurisdictions where such activities are prohibited, restricted, or require a specific license we do not hold.

During account creation and KYC verification, you declare your jurisdiction of residence. We apply jurisdiction-based restrictions to your account based on your verified location. If your location prohibits online wagering, your account will not unlock gaming access. If you move to a new jurisdiction or believe your access is incorrectly restricted, contact our support team to update your location and account status.

We reserve the right to restrict or suspend access to ddakji in any jurisdiction at any time, with or without notice, if we determine that continued operation would violate local law or regulatory requirements. If access is restricted due to jurisdiction changes, we will release your account balance to your registered payment method minus applicable fees.

User responsibility and account eligibility

By creating an account on ddakji, you declare that you are of legal age in your jurisdiction and have the legal capacity to enter into a binding agreement. You declare that access and use of ddakji comply with the laws of your jurisdiction. You are solely responsible for verifying this compliance before depositing funds or placing bets.

We do not provide legal advice about the status of online gaming in your region. If you are uncertain whether ddakji is available in your jurisdiction, consult local legal resources or contact your regional gaming authority before proceeding. We are not liable for any legal consequences arising from your use of ddakji in a jurisdiction where such use is prohibited or restricted.

If you access ddakji from a jurisdiction where online wagering is prohibited, we may suspend or close your account and forfeit your balance. We monitor for prohibited-jurisdiction access and take action to protect our platform's legal standing.

No licensing or regulatory claims

ddakji does not claim to be licensed, regulated, or approved by any government, gaming authority, or regulatory body in any specific jurisdiction. We do not hold a gaming license from Indonesia, the European Union, Malta, Curaçao, or any other region. We do not claim to be "officially licensed" or "regulated by" any authority.

We operate as a platform available where local law permits. We comply with applicable anti-money-laundering regulations, data protection standards, and fraud-prevention requirements. We conduct KYC verification and maintain transaction records as required by law. However, these compliance practices do not constitute a license or regulatory approval.

Payment methods and regional availability

We support payment methods used across Indonesia — DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, and e-wallet. These payment methods are available to users in supported jurisdictions. Payment availability may vary based on your verified location and local banking regulations.

We do not accept payments from users in prohibited jurisdictions, even if they use a VPN or proxy to mask their location. We monitor payment transactions and account activity for signs of jurisdiction circumvention. Accounts created or used in violation of jurisdiction restrictions are subject to closure and fund forfeiture.

Data protection and privacy

Our handling of your personal data — email, identity documents, payment information, transaction history — is governed by our Privacy Policy. We encrypt all data in transit and at rest. We do not sell your data to third parties. We retain your data as long as your account is active, plus a retention period required by law.

Your data may be stored on servers located outside your jurisdiction. We apply encryption and security standards regardless of server location. By using ddakji, you consent to data processing and storage as described in our Privacy Policy. If you have concerns about your data, contact our support team or request data access through our formal data-subject-request process.

Contact for legal inquiries

If you have legal questions about ddakji, our service availability, or our compliance practices, contact our support team via live chat, email, or in-app help. For formal legal inquiries, you may also reach us through our registered offices in Jakarta, Surabaya, Bandung, Medan, and Semarang. Contact details for each office are available upon request through support.

We respond to legal inquiries within a standard timeframe. If you are a regulatory authority or government agency seeking information about ddakji, contact our compliance team directly. We cooperate with law enforcement and regulatory authorities as required by law.

Dispute resolution and complaints

If you have a dispute with ddakji, our Terms of Use set out the dispute resolution process. You may contact our support team to initiate a complaint. If you are unsatisfied with our response, you may escalate to formal complaint review or seek external resolution through your payment provider or a regulatory body in your jurisdiction.

We are committed to resolving disputes fairly and transparently. All complaints are logged and reviewed by our compliance team. We respond with a detailed explanation of our position and any corrective action we are taking. If you remain unsatisfied, you have the right to seek external dispute resolution.

Changes to this notice

We may update this legal notice at any time to reflect changes in our service availability, compliance practices, or legal requirements. Material changes are announced via email or in-app notification. Your continued use of ddakji after changes are posted means you accept the updated notice.

If you do not agree to changes in this notice, you may close your account and withdraw your balance. We encourage you to review this page regularly to stay informed about our legal status and jurisdiction-restricted service model.