ddakjiTerms of Use

These terms govern your use of ddakji — our platform for live-dealer tables, sportsbook markets, slot games, and esports betting. By creating an account on ddakji, you agree to these conditions. We enforce them to protect both your account and our platform's integrity across all regions where we operate.

Our services are available only where local law permits. Users are responsible for verifying that access and use of ddakji comply with their own jurisdiction's regulations. We apply jurisdiction-based restrictions during account verification; your verified location determines which products and payment methods you can access on ddakji.

This page sets out our core policies on account opening, deposits, withdrawals, bonuses, and dispute resolution. If you have questions about these terms, our support team is available via live chat, email, or in-app help.

Account eligibility and opening

When you join ddakji, you must be of legal age in your jurisdiction and have the legal capacity to enter into a binding agreement. We do not permit accounts for individuals under the age of majority in their region. You declare that all information provided during registration — email, contact details, identity documents — is accurate and truthful.

We require identity verification (KYC) before you can deposit funds or access live-dealer tables and sportsbook markets. Submit your national ID, passport, or government-issued identity document. We also require proof of address, such as a utility bill or rental agreement. Our verification team reviews submissions within a standard processing window and notifies you of approval or rejection by email.

Your account is personal and non-transferable. You are responsible for keeping your password confidential. If you suspect unauthorized access, change your password immediately through our password reset flow or contact support. We recommend enabling two-factor authentication on your account for additional security.

Deposits, withdrawals, and balance management

ddakji accepts deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers through mobile banking, local payment, online payment, and e-wallet. Deposits process instantly for e-wallets and within standard banking windows for transfers. Your account balance updates immediately upon deposit receipt. You remain responsible for verifying that your deposit arrived correctly.

Withdrawal requests are processed through the same payment method you used to deposit, unless you change your payment method in account settings (which triggers re-verification). Withdrawals are subject to compliance review before release — this window depends on your verification status, account history, and the payment method. We reserve the right to request additional documentation during withdrawal review to prevent fraud and comply with regional regulations.

Your balance is held in your ddakji account and may be used across all products — live-dealer tables, sportsbook, slots, esports markets. The balance is yours; we do not take a cut from your account balance at any time. Winnings and losses are credited and debited directly to your balance. You can withdraw your full balance at any time, subject to compliance review.

Bonus and promotional terms

We may offer promotional bonuses or welcome incentives from time to time. All bonus terms are set out in the promotional announcement when the offer is published. Bonuses are credited to your account as specified — some may be instant, others may require conditions to be met (such as a minimum deposit or wagering requirement). Bonuses are not cash; they are promotional credits that must be wagered or used according to the promotion's terms before you can withdraw bonus funds as real currency.

Bonus terms vary by promotion. We may restrict bonuses to specific products (e.g., live-dealer tables only, or slots only), specific regions, or specific payment methods. Read the promotion details carefully before claiming a bonus. If a bonus is revoked due to terms violation, any winnings generated using the bonus credit may also be forfeited.

Product rules and gameplay

Each product on ddakji — live blackjack, roulette, baccarat, Dragon Tiger, Sic Bo, slot games, sportsbook markets, and esports betting — operates under specific rules published in the product details or help section. We publish all odds, payout structures, and game mechanics in advance so you understand the product before placing money at risk.

Live-dealer games on ddakji use certified random number generators and are audited for fairness. Sportsbook odds are set by our pricing team and may move before betting closes. Esports markets open and close at specific times linked to match start and in-game milestones. Slot games use RNG technology; outcomes are determined at spin initiation, not by animation or subsequent events.

We reserve the right to void bets, cancel payouts, or suspend accounts if we detect fraud, collusion, abuse of system errors, or violation of our terms. Typical violations include matched betting, arbitrage betting, bonus abuse, or use of automated tools to interact with our platform.

Data protection and privacy

Your account data — email, identity documents, payment information, transaction history — is stored securely and encrypted both in transit and at rest. We access your data only for account management, fraud prevention, regulatory compliance, and customer support. We do not sell your personal data to third parties. Your data is retained as long as your account is active, plus a retention period required by law for record-keeping.

Our separate Privacy Policy sets out how we collect, use, and protect your data. By accepting these terms, you also consent to our Privacy Policy. If you have concerns about your data, contact our support team or request data access / deletion through our formal data-subject-request process.

Disputes and complaints

If you dispute a bet outcome, a payout, or a withdrawal, contact our support team with details of the transaction. We investigate disputes within a standard timeframe and respond with our findings. Our response is final unless you escalate to a formal complaint process within a set window (typically 14 days of our initial response).

Formal complaints are logged and reviewed by our compliance team independently of customer-facing support. We respond to escalated complaints with a detailed explanation of our position. If you remain unsatisfied, you may seek external dispute resolution through your payment provider or a regulatory body in your jurisdiction.

• 1
  Contact support with dispute detailsInitial request

  Email, live chat, or in-app help. Include transaction ID, amount, and reason for dispute.

• 2
  Receive investigation resultStandard window

  We respond with our findings and any corrective action (e.g., payout adjustment).

• 3
  Escalate if neededFormal complaint

  If unsatisfied, escalate within 14 days for formal compliance review. You may also seek external resolution through payment provider or regulatory authority.

Jurisdiction and liability

ddakji operates under the laws of the jurisdiction in which our servers are hosted. These terms are governed by that jurisdiction's law. By using ddakji, you consent to jurisdiction-specific dispute resolution procedures. If a court ruling conflicts with these terms, the court ruling takes precedence within that jurisdiction only.

Our services are available only where local law permits. We do not offer ddakji in jurisdictions where online gaming or wagering is prohibited. If you access ddakji from a restricted jurisdiction, we may suspend or close your account and forfeit funds. Users are responsible for verifying that access complies with their local laws.

We limit our liability for service interruptions, data loss, or game errors. To the extent permitted by law, we are not liable for indirect, consequential, or punitive damages arising from your use of ddakji. Our total liability to you is limited to your account balance on the date of the dispute.

Account suspension and closure

We may suspend or close your ddakji account if you violate these terms, engage in fraud, abuse bonuses, use prohibited betting strategies, or breach local law. Account closure is effective immediately. Any balance remaining in your account at closure is subject to forfeiture if the closure is due to terms violation. If closure is due to jurisdictional restriction, we release your balance minus applicable fees.

You may request account closure at any time through our support team or account settings. We process closure requests within a standard window and release your remaining balance to your registered payment method. Closed accounts cannot be reopened; you must create a new account if you wish to use ddakji again after closure.

Changes to these terms

We may update these terms at any time. Material changes are announced via email or in-app notification at least 14 days before they take effect. Your continued use of ddakji after the change date constitutes acceptance of the revised terms. If you do not agree to changes, you may close your account and withdraw your balance.